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SHIPPING & RETURNS

SHIPPING POLICY

General Shipping Information: At FemDream Natural Hair, we are committed to delivering your purchase as quickly and affordably as possible. We offer a range of delivery options to cater to your individual preferences.

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Shipping Options:

  • Standard Shipping: Typically arrives within 5-7 business days.

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Shipping Costs: Shipping fees are calculated based on the weight of the package and the destination. Costs will be detailed at checkout.

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Order Processing Time: Orders are processed within 24-48 hours of being placed, excluding weekends and holidays. An email confirmation with the tracking number will be sent once the order has shipped.

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Shipping Restrictions: We reserve the right to refuse shipping to certain addresses and locations, such as PO Boxes.

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Tracking Your Order: Once your order has been shipped, you will receive an email with your tracking number and a link to track your package.

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Damaged Items: If your product arrives damaged, please contact us immediately at femdreamhair@gmail.com with details and photos of the damage.

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Returns and Exchanges: Please refer to our Return Policy for information on returns and exchanges.

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Questions? For further information or assistance with your order, please don’t hesitate to contact us at +91 6282529527 or femdreamhair@gmail.com.

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Thank you for choosing FemDream Natural Hair. We appreciate your business!

RETURNS & EXCHANGE POLICY

At FemDream Natural Hair, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

Returns:

  • You may return unopened and unused products within 2 days of receipt for a full refund.

  • Items must be in their original condition, with all tags and packaging intact.

  • Customers are responsible for return shipping costs, unless the item is defective or an error has occurred on our part.

Exchanges:

  • If you wish to exchange a product for a different size, color, or style, please contact us within 2 days of receiving your order.

  • Exchanges are subject to availability and may require additional payment if there is a price difference between the original and exchanged product.

  • Customers may be responsible for shipping costs related to exchanges, unless the item is defective or an error has occurred on our part.

Non-Returnable Items:

  • Personalized or customized items.

  • Items marked as "final sale" or "clearance."

Processing Your Return/Exchange:

  • To initiate a return or exchange, please contact us at femdreamhair@gmail.com or +91 6282 529 527.

  • Include your order number, the item(s) you wish to return or exchange, and the reason for the return/exchange.

  • We will provide you with a Return Authorization Number and instructions for shipping the item(s) back to us.

  • Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item(s).

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue. We may require photos of the damage or error.

Questions:

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Please note that this Returns & Exchange Policy is subject to change without notice, and it is the customer’s responsibility to review this policy regularly.

Thank you for choosing FemDream Natural Hair!

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